Her best suggestion was to check again after the trip out (Denver to Heathrow). I opted to not change and expressed my dismay at this preposterous fee to change. I was quoted a price of $4,870 to change two $300 tickets. The pilot was pleasant and communicative so there was at least that."Ĭons: "What I didn't like was after booking a ticket, then calling before my round trip to see if I could make a change of one day for the return. Overall, I thought it was bad and confirmed why I don’t fly United. The luggage took so long to come out I thought my conference would be over before I got it. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. We all had headphones on and were looking at our personal screens. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. The WiFi wasn’t working for the first hour of the flight. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. I chose an aisle seat but ended up mysteriously in the middle seat. The traffic made it feel like I was sitting on a bench in Grand Central Station. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up, I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"Ĭons: "I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."Ĭons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. And surprise it was free? We had never issues with Lufthansa, icelandair etc. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. The delta employee told me sure no problem. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. Cons: "We went in LGA to the Baggage drop off and the employee there was super rude.
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